Thank you,,,. Dan Gaffney
All I can say is that every time I have rented from Alamo, the experience has been great. Your employees are great to deal with, they go out of their way to make sure that all my needs are met. I recommend Alamo to everyone that I talk too. Lately I have been renting vehicles from Alamo twice a month. I'm am going to expand my rentals to 4 times a month starting in November. You have a life long customer.
Overall my experience was great. Price was good, car ran without issue, and return went easily. My flight was delayed and I arrived 5 mins after closing but a manager was available to assist me in getting a car and on my way. While I was on my trip, hurricane Harvey hit my home and I had to extend my rental 3 times. With one exception, each person I spoke with was friendly, helpful, and handled my situation quickly. I did have one representative that was horrible. He became rude, argumentative and when I asked to speak to a supervisor...sat quietly on the phone, did not transfer me to supervisor, and would not respond to me. I had to hang up and call back.
We received a speedy pickup at the terminal, nobody was in line at the counter (it was before 7AM) so we breezed through the paperwork. They did not hammer us to buy additional collision insurance, just initials and signature. A security guard in the Alamo "garage" found an employee for us. We had pick of the litter and chose a 2016 Camry. After PERFECT service from the Alamo staff, we got a crappy car. It shook and vibrated so hard, my Fitbit watch recorded it as physical activity! I got over 7500 steps one day while driving. Even with perfect service from the bus driver and counter person, the CAR is the product I needed most. The return process was equally efficient and polite, but the return bus driver offered little assistance with bags. I rent cars 6 or 7 times a year, and never had such a lazy driver. I still like Alamo and will rent from them again, but I was on a tight schedule during the pick up process and had to be 100 miles away in a short amount of time. I have never rented such an annoying car...
Not open as late as they say they will be open. Only one person working their sister company Enterprise's counter on lallapalooza weekend. It's 1:30 a.m. and 30 people in line. You didn't see this coming? Oh and I wrote this review prematurely. 10 minutes later we were informed that they were out of cars. We reserved a car! And so did the 30 other people in line who didn't get a car. Wow. What a company.
I rented from Alamo at Chicago / Midway, and it was a great experience. Reserved online, picked up on arrival with the assistance of outstanding agents on site. The attendant in the garage who took me to the vehicle was wonderful and a joy to talk to. Return took a couple of minutes and I was on my way. And the vehicle, an SUV, was new and a great ride. Thanks, Alamo for helping me get around Chicago in style...
Alamo Rent A Car is a US Car Rental based in Chicago, Illinois. Alamo Rent A Car is located at Rental Car Facility, 5150 W 55th St, Chicago, IL 60638, USA.
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