The friendly PBR and Tattoo enthusiasts posing as mechanics at "The Bike Lane" are either too busy to do a good job, or know so little about bicycles that they think charging $160 for a barely half-assed tune-up is fair play. I will never do business here again, not even for the refunded repair I'm entitled to. Why should I trust them? They had one job and they royally blew this one.
Feeling jaded, I walked my bike to "The Bike and Roll" across the street from where I work. Talking with the mechanic there for five minutes illustrated to me what a massive mistake I'd made choosing "The Bike Lane". He noticed that the REAR tire also had a huge bubble in it, indicating that it was probably installed incorrectly. Without hesitation he also pointed out that the brake cables were bent and the action on the brake-handle was grinding. This guy was too nice to "throw anyone under the bus" but I could tell what he was indicating; Shoddy Workmanship.
Never had a bad experience here. Well priced compares to other bike shops in the area. Broken spoke cost about $16 to replace compared to $30+ at the shop by my house that I stopped in first. Quick, clean, affordable and a good selection of accessories as well.
I left my bike here on 7/11 for a tune up. They told me it usually takes a couple days to do a full tune-up, which is what I requested. Two days later they hadn't even started on the bike. I waited all day Friday for them to finish and was thrilled to get my bike back just before the weekend. I paid $160 for the full tune up. New Brake Pads, New Tires, New Grips.
When I rode my bike to work the following Monday I got to my first traffic stop just barely into my ride when I hear an awful grinding sound. One of the rear brake pads then snapped completely off, brace and all. Surprising yes, but no big deal! I still had the front tire to brake with. Rode to work, locked my bike up outside, came back out a few hours later during lunch to find that the front tire was now totally flat. :( I couldn't even ride the bike across the street to the nearest repair shop it was in such bad shape.
Great service - walked in at 8.15am with a flat tire and they fixed it for me within minutes, all for just $10!
Great selection of soft goods and you better believe the staff knows their bikes!
Didn't like how they treated me the one time I came here to check out the bikes. Some chick literally asked me if I even had the $$ for it. Never again!! Been living in this neighborhood my whole life and this is the one shop I do not recommend in Logan square.
The Bike Lane is a US Bicycle Store based in Chicago, Illinois. The Bike Lane is located at 2130 N Milwaukee Ave, Chicago, IL 60647, USA.
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