This store exceeded all expectations. The store interior was very nice with a wide selection of products and sizes. The customer service was awesome. The mechanic, Jeff, was very knowledgeable and thorough with his work. Salesman Evan was very helpful, friendly and a great addition to the team. I would definitely recommend this store to all
I am editing my review because I find no other way to respond. This is the first time you have heard from me but not the first time of this gentleman's rude behavior. There are two other Google reviews that send the same message. My information is not in the system because I refused service due to the rude staff. Again this was only one gentleman that I saw being rude but witnessed his demeanor to multiple customers through various visits.
Big THANK YOU to Dennis for helping us with a cycling route through Chicago. When I called, he gladly shared his area knowledge & gave some good tips of sites to see. Really appreciate.
Exellent shop, great customer service, brilliant location. This bike shop has it all, it's compact but well stocked with Trek bicycles. I was very tempted to buy a bike that I really liked, especially after dealing with the courteous and professional salesperson Evan, however, I will not be able to carry the bicycle back on the plane to Ireland
One of the experiences was asking for advice on a chain that was slipping. He refused to give me any advice, responded to me like I was an idiot, and only offered to look at the bike for a $20 fee. I am torn because 1 man does not make a company (unless he is the owner which I highly doubt) but this is the closest bike store of convenience as I live on the block directly behind the store.
One of the gentleman that works there is very rude and acts above customers. I have been in there 3 different occasions and each time treated me with disrespect. I have seen this gentleman treat other customers with the same demeanor.
I hope the owner sees this review and puts his front line in check because they are putting a horrible reputation on the business.
I've been to the Printer's Row location a few times and no matter who helps me, I've been beyond pleased with the service. From minor derailleur and shifter adjustments to parts consultation the staff has been courteous, attentive and extremely knowledgeable. Best part is that they do everything quickly. I took the time to grab a couple business cards last time and I have to say, GM Ryan and Downtown Manager Jeff are consummate professionals. I'd definitely recommend these guys to other cyclists.
Chicago Bicycle Company is a US Bicycle Store based in Chicago, Illinois. Chicago Bicycle Company is located at 728 S Dearborn St, Chicago, IL 60605, USA.
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