Was able to stop in on a Sunday to get a tire replaced after waking up to an unexpected flat. I was in and out in less than 10 minutes, and the tube replacement was a flat $10 - not bad!
My favorite bike shop in town. Excellent customer service, great know-how, and none of the condescension that seems to be par for the course at so many other Chicago shops. Been my go-to for everything bike-related for years. Highly recommended!
I bought a Surly Cross Check in 2014 to go from Yellowstone Parc to San Francisco.
I have been shopping at this store since 2011. I have purchased 3 bikes, including one that was later traded in. My son and daughter have each purchased a bike. I have also referred several friends. Eric the owner is an avid cyclist. He is very knowledgeable and intuitive with his advice. The prices are fantastic. Every bike I have purchased has been customized to accommodate me.
Since then, the bike has never had a single problem. Everything has worked completely fine! They built the bike adding extra features that standard Surly might not have and I am grateful that they offered this opportunity.
Like other good bike shops, they do not have a set price for a tune up. When you bring in your bike, whether for maintenance or a problem, they will assess what needs to be done. You are charged for the parts and labor.
Great professional service. Highly recommended. I will definitely be a returning customer.
My first experience was in 2011. I was looking for a particular model of bike and called several dealers to inquire about their inventory. Eric, the owner took my call. While he did have in stock the bike I was looking for, he asked me some very insightful questions and ended up recommending a different model for my style of riding. I test rode and bought his recommended model the next day. It has turned out to be the most comfortable bike I have owned. Many thousands of miles later, I still love it.
Most recently I visited with a friend looking for a new bike. Prior to the visit we corresponded by phone and email to make sure we found the most suitable bike for his type of riding. He left the shop that day with his new bike.
Eric is very detail oriented. They have a large inventory of replacement parts for both customizing and repair. On several occasions, we stood at his computer and together browsed specifications and options for bikes.
The mechanics, Tyler, Jose and Greg are all experienced and creative. This is a very friendly place. Whether you are experienced and know exactly what you want, or a novice getting back into cycling, you will feel welcome. After all these years, I feel I am part of the family.
This place does a great job and should be commended for it.
I ordered the bike from Europe and once I arrived in Chicago, the bike was ready and everything went perfectly well!
Smart Bike Parts is a US Bicycle Store based in Chicago, Illinois. Smart Bike Parts is located at 3031 W Armitage Ave, Chicago, IL 60647, USA.
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