I'd like to express heartfelt gratitude for your support as I was losing my little canine light, Skittles. I couldn't have possibly mustered the strength had I not been privy to your support. Your kind and good spirited words were healing. You were not only her veterinarian, yet our Earth Angel. I still am whelmed with unsurmountable sorrow; however, your uplifting words will always remain with me. You are a terrifically beautiful hearted veterinarian, Dr. Williams. It's beyond evident that this is truly your passion. During my time of grave need, you showed me so much compassion. This is at the basis of our experience as sentient beings (animal and human). It was a. touching experience, so much so that my words can't begin to express the caliber of gratitude felt. I want you to know that you've truly helped me. Your love for animals is undeniable and has made the greatest different, over the years, in my world. Thank you for being her veterinarian. It's been an honor to be on the receiving end of such generous services offered by the Hyde Park Animal Clinic.
To Dr. Williams of the Hyde Park Animal Clinic:
Hyde Park Animal Clinic/Hospital was hands-down a great place to go until this last week. I had not been since last year and pretty much expected the same great service as in years past. Instead, I had sticker shock at the rise in dental procedure prices (which was finally, after about five phone calls, explained to my satisfaction—red flag one about the current state of customer service here); multiple calls where I was on hold for upwards of ten minutes if anyone answered to begin with (red flag two); medication not being placed in chart (red flag three); being told that my cat’s condition would not effect another medical procedure he would need then finding out that he actually could not have the procedure after I took time off work to drop him off (red flag four); having to insist on meeting the doctor who would actually do the procedure that didn’t happen (red flag five); being called later in the day by another doctor—someone I had not met --and told that my cat has a heart murmur (red flag six); getting to the office to pick up cat and being given my cat and a sheet of instructions from said doctor who had previously spoken to me on the phone but who apparently did not think it important to meet with me to answer any questions about what seemed to me a serious condition (red flag seven—can we say lack of empathy?); being told by doctor that I was telling her she was doing a bad job and that if I was unhappy that I should find another clinic (!!!!!). She has a point, right?
I am taking the advice of the last doctor and taking my business elsewhere. I know my expectations are high right now, but again, why should I expect less when the health of my cat is in question and I am paying good money for services?
In total, I spoke with four doctors and twice received responses that were more concerned with how they felt about my comments than about my business or my concerns about my cat’s health. It was the last thing I expected from a business I have supported for so many years. I’m in distress about my cat’s health. I need to be able to trust the people I trust with the care of my animals. So many reviews here say that this is a good place; I did not have this experience. What I experienced was a lack of concern for keeping long-term business and a stark lack of empathy and general business sense (unanswered calls, missing information in pet chart, long hold times, multiple doctors for procedures, not making connections with pet owners, lack of empathy and follow-up). I could/would never, as a business person or a health professional, tell someone who is obviously stressed out about health concerns (and who isn’t when they go to vet or to their own doctor) that they should go somewhere else. Whatever happened to first do no harm?
First of all, I really want to be able to write something different than what I’m about to write. I like to patron neighborhood businesses and have taken both my cats to this business for over ten years (as had many friends in the past ). But alas, the last week has been most disappointing in terms of interacting with the Hyde Park Animal Hospital. I am an emotional wreck because now one of my cats needs serious care and the family vet of so many years has apparently left the building.
There are so many reasons why I LOVE this place. The staff is amazing. Helpful, friendly, and courteous. The doctors, the BEST ever. Kind, compassionate, emphatic, and always willing to just listen and extremely knowledge. They not only care about your pet, they care about you.
I took my pet in Yesterday for grooming, they gave her a booster shot. In the Stonny Island location. I also purchase a a flea tick prevention simparica, after they made the recommendation to me. I always I have my pet in frontline plus. They receptionist mention they now recommending simparica. When I got home I gave my pet the chewable! A few hours later she had a sieuzure. That never happen to my pet in her life. I emmiateley took her to the emergency room it was then I was informed the dosage my dog was giving was to high. My pet is less then 8lb, they give me 11.1- 22lb chewable, that cause that side effect. That place is very neglecting. To make matters worst when I called them the next day to report this they had me on hold for 45 minutes they did not seem to give it damm or care, told me the director would call me back on Monday. Their mistake is not only costing me money, it impacted my pet life it was very scary watching her having a seizure it broke my heart. The worst thing is for them not to care that made matter worst. This is not over trust me. Please do not take your pet to those uncaring shoes no emphathy.. they in the wrong business. I could leave a zero I would.
This used to be a great vet. I've been a client there for 8 years, since it was sold the quality, customer service, staff and concern for your pet has completely evaporated. Time to go elsewhere sadly. The people that bought this place were not ready to run a business from my perspective.
Hyde Park Animal Hospital is a US Veterinary Care based in Chicago, Illinois. Hyde Park Animal Hospital is located at 6937 S Stony Island Ave, Chicago, IL 60649, USA.
Please contact with Hyde Park Animal Hospital using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hyde Park Animal Hospital opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Chicago