We love Roy's! We bought our first sectional from there about two years ago and just last month we bought our second Roy's couch. We love how you can customize the couches (shape, size, fabric, pillows!) and the prices absolutely cannot be beat. We did a lot of research and this was the best value. We just returned this past weekend to purchase a coffee table and rug to complete our new living room!
Shopping at Roy's was really enjoyable, the staff are attentive to your particular needs and there's no pressure you might feel at other stores. The Design Associates will spend as much time as you need to put together different variations and options, and they'll make great suggestions you wouldn't think of otherwise. Huge range of styles from furniture to light fixtures and decorative pieces. Delivery was right on time and the whole process was smooth. I'll definitely be returning the next time I'm in need.
I came here looking for a couch and a coffee table. The employees at the store are welcoming without being pushy — a rarity at most furniture stores! Mark P. was very accommodating and left me to test out couches to my heart's content after showing me a few models. He was also knowledgeable about the products, answering my questions about whether the couches had kiln-dried hardwood frames and sinuous spring suspension.
We love Roy's for unique, reasonably priced furniture. The atmosphere is comfortable and there is no sales pressure. Everyone has always been very friendly and helpful. This time we purchased a dresser and night stands. Jared assisted us and although he told us that it could be up to 12 weeks for delivery, he said it usually is delivered much sooner. He didn't make a commitment, but sure enough our furniture was delivered within 5 weeks. Thanks for a pleasant experience. We're so glad you're in the neighborhood!
It did take months to get our furniture, so be prepared to wait. However, Mark was upfront about the wait, and the quality of the furniture is excellent for the price, so the wait was well worth it. Additionally, the customer service department is a pleasure to work with post-purchase. The coffee table that was delivered had cosmetic defects. Thomas coordinated the replacement process and ensured the replacement table was of the quality I expected. The process did take a while, but I was able to use the defective coffee table in the meantime.
In short, I highly recommend Roy's for your furniture needs, and will be returning to Roy's in the future.
My boyfriend and I could not be happier with our living room furniture from Roy's Furniture. We purchased a sofa, media center, coffee table, and end table. First, the delivery was easy and fast. Second, the quality of the furniture is amazing. Everyone who sees our living room is impressed with the furniture. Finally, the sales staff at Roys's was so helpful in helping us find the perfect pieces for us. They showed us all of the fabric options and colors. We also got to customize our own sofa and decorative pillows! Love it!
Roy S Furniture is a US Furniture Store based in Chicago, Illinois. Roy S Furniture is located at 2455 N Sheffield Ave, Chicago, IL 60614, USA.
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