After spending over $6,000 on furniture at both this and other Room and Board stores I purchased a $1,300 sofa looked very sleek, and it does. However the sofa is impracticable to use for sitting. I've had it a year and the cushions have lost shape. I was informed by the store that I should just fluff them constantly as they have down in them and I have fluffed them. The shape comes back but as soon as you sit back down in them they go back to looking frumpy. The store gave me an option to buy different back cushions at $52 each and seat cushions at $136 each. So $376 to replace a $1,400 sofa. Further, I was provided with R&Bs "we stand behind the quality of our products" yet I have to pay for a big portion to make a sofa that's functional. Thanks R&B. The one pic is after the sofa is fluffed up, the second is after i sit in it for 30 seconds. I ate a lot of holiday candy but I'm still a average 6 foot 185 lb guy so I wouldn't think this would happen.
Needless to say, we already purchased a bed frame from them and will look at other items.
I love Room & Board! I've been replacing all of my purchases from West Elm with them. The store gives a clean modern feel and they validate 3 hours of free parking, which is so impressive in the city. We've purchased many pieces and have been pleased with the entire experience from beginning to end. The delivery teams are always prompt and professional. I personally love working with Yvette she's the best!
This place has a huge variety of furniture in a lot of different design styles. The staff is not at all pushy and will leave you alone while you browse, but they're also very happy to answer any questions you have. The furniture isn't cheap, but it's reasonably priced for the quality. I didn't happen to find what I was looking for when I visited, but I'll definitely be back next time I'm looking for furniture.
For a furniture store, this is a great place to visit. It wasn't busy, there was plenty of time to look around, try things out and not be hassled by sales people. When we did have questions they were quickly answered and then left us alone again. Great modern solid quality furniture at not too terrible of prices.
We immediately fell in love with the Ian Chaise Sectional. The staff is extremely knowledgeable and really care about their products and how they best fit in your home or lifestyle.
We spent over 30 hours looking for a nice sized couch for our home. I am 6'4" while my main squeeze is a foot shorter. It proved a difficult task to find a couch that supported both our heights, a long enough chaise for me to comfortably put my feet up, and firm butt & lumbar support.
Their delivery team (we had Will and Al) are extremely cordial, polite, and put off warm energy. They are supportive of reviewing the products and go the extra mile to ensure you are happy with the delivered products.
Room Board is a US Furniture Store based in Chicago, Illinois. Room Board is located at 55 E Ohio St, Chicago, IL 60611, USA.
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