Terrible customer service, unless you are buying something from them they could care less about responding to you. Reached out weeks ago to try and get a quote on my Wharfedale speakers I bought used from them a few years ago. Still waiting on a response I have emailed twice and called once being reassured that someone would reach out to me. Pretty hard to understand what is so difficult about replying to a email or call.
Everyone was super friendly and passionate about audio. Great gear selection and listening rooms.
The only reason you shop at high end retailers is for customer service. This place failed miserably. They were only interested in selling me closeout items, didn't listen to what I wanted, gave nothing but pushy sales pitches, and to round it all off, they couldn't get in the speakers I wanted to audition. I'll take my business elsewhere.
I called them looking for a lead on repairing an old Victrola and they were amazing! Immediately they referred me to someone else and emailed me a video on how to do it myself as well. These guys are great and didn't try to hard sell me anything from their place. Definitely coming back here when we redo the (modern) surround in our entertainment room.
Great guys, friendly service. I'm 100% in favor of used audio gear, and I feel lucky this Chicago fixture is still around.
Saturday Audio Exchange is a US Electronics Store based in Chicago, Illinois. Saturday Audio Exchange is located at 1021 W Belmont Ave, Chicago, IL 60657, USA.
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