I have never posted a negative review but this was significant enough to warrant a warning to others as Damen Auto is clearly cheating customers - Short Version - Damen Auto charged me for installing factory installed brakes and rotors (as agreed upon); when the dealership took apart the brakes 4 weeks later, they found aftermarket parts were installed instead of factory authorized (cheaper parts). Who knows how many customers have been cheated this way - Had dealership never taken apart the brakes I guess I never would have known and Damen Auto would have gotten away with yet another cheating scheme.
He finished the job; I paid and left - I was happy to have saved a few hundred $ vs going to the dealership.
Unfortunate instance...I called Harry back to address the issue and his response "No way man...no way...only authorized parts for Audi..."
When we talked about what had to be replaced, Harry was very clear "I never put aftermarket on an Audi...its gotta be factory parts bro" - which is exactly what I wanted and was willing to pay more for Factory Authorized.
Please avoid this shop. They lie and cheat, they are overpriced and extremely rude.
A few weeks later, my brake light went on again - was odd - I took the car into the dealership and my brake sensors were damaged (not clear if it was related to Damen Auto's install). But in the process of replacing the brake sensors, the dealership tells me that I have aftermarket pads and rotors on in the rear! Obviously shocked to hear the news, I asked them to double and triple check. They were very clear - IT IS DEFINITELY Aftermarket parts installed on the rear brake pads and rotors.
Damen Auto did an amazing job fixing my 2007 Honda Civic. When I picked up my 10 year-old car from the shop, I couldn’t believe my eyes. It looked absolutely brand new and completely gorgeous. I couldn't be happier. All the scratches were buffed out and my extremely dinged-up bumpers from city living were completely erased and looks as if it were new. The paint color matches perfectly and all imperfections were fixed. Harry, the store manager, is wonderful and very personable. He is helpful with any questions or concerns that I had. For amazing service and reasonable body shop rates in Chicago, this is the shop to go to. The turnaround time was very quick and the quality is second to none. I give Damen Auto my highest recommendation. This is the place to go for outstanding work and good prices! Thank you!!
Longer version - I spoke to Harry at Damen Auto in early June about replacing the brake pads/rotors on my Audi. His rates were competitive with other shops and he was incredibly nice on the phone so I went out of my way to get the car to him (even if it meant being late for work). HUGE Mistake.
Harry is a champ! These guys are the best. I had received quotes form other body shops, but these guys came in the lowest and did a top notch job. I also had them take a look at the exhaust which he fixed as well. I did have to wait for about 30-45 minutes the day I came to pick it up, but they had detailed the car for me in addition. I'd recommend Harry and the guys at Damen Auto Repairs to any of my friends and family. Any future issues with my car and I'll be going straight back there.
Other auto repair shops I called had a long wait list that were up to a week! Luckily, I called to schedule an appointment for my oil leaks on a Friday and they were able to see my car the moment I stopped in. They diagnosed my car within 10 minutes and gave me a quote. I had to pick my car up the next day. The staff was professional and kind, unlike some places that can speak to women in a condescending manner. I appreciate their promptness and attention to detail.
Do not be fooled; Do not be swindled; There are a million other shops - take your business elsewhere.
Damen Auto Repairs And Body Shop is a US Car Repair based in Chicago, Illinois. Damen Auto Repairs And Body Shop is located at 1743 N Damen Ave, Chicago, IL 60647, USA.
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