This hospital strives to offer patients transparency of services but they fail to do this from the minute you walk into hospital in some many ways.
- Rush is a teaching hospital and I had a physician assistant who was all over the place, barely said more than five sentences that was relevant to my health concerns. Physician assistants should introduce themselves as such so patience who are able to speak can request a real doctor.
Your physician assistants shouldn't order unnecessary tests because they are unsure of course of treatment. They should be trained to access the situation and involve the appropriate team members if they are unable to help.
My baby was delivered at Rush. What a horrible experience with the staff during my labor and recovery. I know that Rush is a teaching hospital however, you would think the doctors would teach the physician assistants how to communicate and work together effectively. Not the case. No one properly introduce themselves, different assistance would come in and out of my room with the same robotic verbatim speech. The attending doctor did not read my medical records before talking to me and stated that I would need to have a full hysterectomy and blood transfusion during my C section procedure. Which was not the case. (perhaps he read the wrong medical chart) He apologized for giving me incorrect information. However, at this point I was devastated. During my recovery process and stay at Rush the Nurses weren't very helpful and took quite a while to respond to my needs. I do not recommend this hospital if you plan to deliver your child.
I was admitted to RUSH emergency a few months ago and the physician assistant asked when I had my last pap smear? I let him know a week prior to my visit but he still ordered REALLY expensive tests that I already had results for.
I was having pains in my stomach and it was my first time needing to go to an ER in my life. I was nervous about long wait times and feeling ignored. To my surprise my experience could not have been handled any better. I walked in, said I needed to see a doctor and was taken back right away, was given a room right away and my concerns were all addressed within 20 minutes of being there. The nursing staff is excellent, they were constantly checking in, seeing if I needed anything and making sure my pain was taken care of. The doctors were very knowledgeable and I was correctly diagnosed and taken care of. I wouldn't wish a trip to the ER on anyone, but if you have to go anywhere, go here!
- Services rendered weren't clearly communicated to me. He was selective about tests he was ordering and proceeded to order tests that I refused. It's unethical to order tests a patient hasn't agreed to!!!! My situation was not life threatening and these tests couldn't have been necessary because on call Gynecologist only reviewed scans with me and nothing else.
Its very clean place. Nice in the inside. But sometimes you dont always get the nicest nurses or doctors there. There's been times where the nurse has been really nice! And been doing an excellent job, always aware of your needs and always checking up on you. And there are doctors who really want to figure out what the problem is, and try to check up on you as often as they can. In the other hand there are nurses who seem not to care and seem to be in a bad mood. They have a serious face and a very bad attitude like if they dont want to be there, which I can understand but its their job to meet the patients needs. And some doctors are rude and they seem to just want to get you out of there instead of trying to figure out whats wrong. For instance, one time I took my friend for a very bad stomach pain, the doctor ask only a few questions and was a bit rude, and just discharged her. Later on she went back for the same reason and she requested a ultrasound and she had gallstones. So therefore you dont know who or what to expect. Overall the hospital itself is nice and clean and if they were to hire more people with better attitude and that care for their patients it'll be an excellent place.
I am from New Jersey, when my doctor said I was going for my operation he said you can go to 1 or 2 places. California or Chicago.. I asked why He said because the east coast is way behind. They were just starting to perform this operation in NYC. So I asked him which he recommends? He said Chicago. SoI was at Rush in 1988 for the operation to correct my Seizure Disorder. This Facility was top of the line (back in 1988). The outcome is I"m seizure free since the operation. I still have seizure activity but that is controlled by medication.. Over all That operation saved my life. I work and always have before and after the operation.
Rush University Medical Center is a US Hospital based in Chicago, Illinois. Rush University Medical Center is located at 1653 W Congress Pkwy, Chicago, IL 60612, USA.
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