5. Concierge refunded me the incorrect amount after initially overcharging me for an unauthorized amount.
My move was easy and seamless. The movers arrived on time and were very helpful taking down my TV that was mounted to the wall and other tasks U hadn’t been able to do by myself. Polite, efficient and very helpful – total lifesavers!
All in all it was a great experience and rate was very competitive. I would definitely use them again.
I can’t say enough how great Freddy and Vincent were. My sellers hadn’t completely moved out. The guys were above and beyond in less than ideal situation to make a stressful situation really great! These guys took great care of my belongings and then put together all my pieces so appreciated! Thank you.
6. I filed a complaint with the Better Business Bureau of Chicago for the first time in my life because this experience was so unbelievably awful. I assumed company leadership would be more responsible and reasonable than the manager I had dealt with. Wrong! I received a response on BBB that was filled with false claims, such as that they provided three movers (there were two); that I refused to sign the paperwork when movers arrived; and that the police were called because the employees feared I would start a physical altercation with them. As though a 20-something year old woman is going to start a fight with 2 grown men. Laughable! But Concierge, apparently, is serious about being ridiculous. I would not be surprised if they attempt to discredit this response in some way.
I appreciated the hard work and efficiency of both Freddy and Carlos. They were really professional and easy to work with. I will tell my family and friends about your great service provided today.
We used Concierge Movers this past weekend on a very busy day in Chicago (St. Patrick's Day celebrations) and they were fantastic. Sean and John were quick and efficient movers who paid excellent care to our belongings. Everything was wrapped properly and protected without us having to ask. They had a great sense of humor, were resourceful and made the stress of moving much easier. They listened to what we wanted and offered great advice. I would definitely request them the next time I need to move.
Do yourself a favor and stay away at all costs.
4. When I insisted on paying the price formerly agreed on, they called the police in an attempt to bully me into paying. The police thought it was absurd too, but explained that they were obligated to respond to every call.
3. Was not presented with paperwork until after the move. Surprise!
I wish I'd checked other reviews before hiring Concierge. I used them at the suggestion of a friend and like other people who've posted here, I had a nightmare of an experience. In fact, this was among my worst consumer experiences ever.
The only complaint I have is that our initial estimate was way off. Our estimation was that the move would take 4-5 hours. I don't think that the person who made our reservation took in account this was a suburb to city move with two pick up locations (one being a 3rd floor walk up) on a busy Saturday and it ended up taking 7 hours. John and Sean were very efficient and moving the entire day so I think the mistake was in the estimate, not their work.
2. Was quoted one price, which Concierge later denied. They also denied ever telling me the movers would bring the necessary tools.
1. The movers were friendly but seemingly inexperienced. My cherry wood bookcase was totally damaged upon arrival at new place. Big chunks of wood missing. Also, I was told they'd bring the necessary tools (in this case, a drill) to disassemble and reassemble my platform bed. Not true, so my bed is in pieces in the bedroom. Lucky for me, I had no other large pieces of furniture.
Concierge Moving Services Inc is a US Moving Company based in Chicago, Illinois. Concierge Moving Services Inc is located at 2041 W Carroll Ave, Chicago, IL 60612, USA.
Please contact with Concierge Moving Services Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Concierge Moving Services Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Chicago