Customer service ZERO stars and the entire government organization that sits in that office should be let go and the functions privatized, which would save money and improve service.
It's really hard for me to believe that this is happening in America.
But what is worse is that teller's really unkind attitudes. I was able to talk to 2 people. One person just hung up before I explain something, (I really wanted to identity who he was, but I gave up just because I didn't want to waste my time with horrible and irritating automated responding machine.), and the other person didn't hang up like previous guy, but almost as unkind as that guy from his phone answering manner.
Overall, my experience with Cook County Treasurer's Office was positive. I would like to say thank you for taking the time to chat with me still while I was running a few minutes late. They had great customer service and the gentleman that helped me was very helpful. Leaving with all your questions answered is the best feeling to have. Thank you again.
Save your sanity and dont waste your time by calling. Cook County is smarter than the citizen that it suppose to serve. They simply program a machine to keep you on the phone. I know no one that has been able to get anything done on the phone.
this business has been sending out fake checks of $950.00 and is laundering money. they also have no customer support line so please do not trust these people. they're the trash we need to dispose of.
I talked to them on the phone. Overall, horrible and bad experience.
Half an hour taken just to be connected with a real person.
In my situation, even name change form and update form has not resulted in a satisfactory result, Actually the opposite has occurred. Single mistake has now mushroomed to several mistakes.
Accountability, and customer service is non-existence in this entity. I would be ashamed to be working for this tax collection institution. I guess there is no self pride.
This entire organization and office needs to be over-hauled and everyone there should be fired. After the automatic computer non-sense and finally getting to a live person, the lady who answered the phone was rude, had an attitude like you were bothering her with your call, and when I asked who I was speaking with didn't even announce her name and said she didn't give me her name and wanted to know why I was calling her. She refused to give me her name and when I gave her the info, she blamed the Cook County Assessor's office and told me it was their fault and to call them. No help whatsoever, plain attitude, and a waste of time.
Having no sense of professionalism, lack of kindness, just mean & uneducated mind was there.
Cook County Treasurer S Office is a US Local Government Office based in Chicago, Illinois. Cook County Treasurer S Office is located at 118 N Clark St #112, Chicago, IL 60602, USA.
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