I was very satisfied with the cleanliness of the room, but for others the little things might add up. I checked in on Thursday, so Friday morning I decided to use the coffee station that is provided in the room. I took a pack of coffee out of its package and went to put it in the maker to brew only to discover an old coffee filter had been left behind. I had no problem tossing it, but others might.
It is the ABSOLUTELY DEPLORABLE customer service that ruins what would otherwise be a pretty good deal for a Chicago hotel in this area. My husband and I travel 35 - 40 weeks per year for work. We gravitate toward economy hotels to keep expenses down. Having said that, our expectations are also realistically low. While I will give this hotel credit for having clean rooms with updated televisions, outlets for device charging and bonus ammenities like a refrigerator and microwave, the people who work here are careless and rude. When we arrived, we found one bath towel for two adults in a double occupancy room. When I went to get additional towels, the rude man at the desk said they only provide one towel per room, even if the room has been booked for two people. He handed me a WASH CLOTH and said that was the best he could offer. I kept after him for about 10 minutes until he opened a WELL STOCKED LINEN CLOSET behind the desk and gave me another towel. Then, on our second day, the housekeeping staff failed to pull the door shut until it clicked so we came back to find our door open.
Personally, I am not concerned with the exterior of buildings, however some people may judge a book by it's cover and decide against staying at this Rodeway Inn due to the outside infrastructure. I was very pleasantly surprised upon walking in and seeing the hotel in pristine condition.
My first suggestion is the speed at check in. I had driven for 5+ hours upon arriving at the hotel, which left me hungry, tired and in need of a restroom. I am used to hotel check ins being a quick in and out process, but found myself standing in the lobby of this hotel for almost 15 minutes.
They gave my room to someone else and made me wait for so long and gave me a smaller size bed although I paid for the king size bed They gave me the queen size one... they're so stupid that they can't even spell or pronounce my name correctly... this was my first time to Chicago and now it'll be my last because of these assholes!!!!!
Also, as noted by other people, there are no bars for hanging clothes, no shelves or soap dishes in the shower and no hooks for towels (which I guess you don't need since they don't actually want to provide towels anyway.)
I typically try to leave my housekeeper with as little to do as possible upon checking out. I checked out Saturday morning, but only after collecting my trash, my towels, and my linens. I am used to hotels keeping their comforters on a rotating wash cycle, so I already know to bring my own blanket. However, after stripping the rest of the bedding that I did use, I found the mattress cover to be unsanitary. I didn't take the time to inspect it, but there were different spots that stood out on the cover as well as a multiple hairs strewn about. Again, I am not personally concerned with the cleanliness of the mattress cover, but someone who is there to inspect it would be.
Overall, I would rate my stay as 5 stars, A+, 100% satisfied...
I really appreciate the effort the hotel staff has put in to making this hotel beautiful from the inside out and I couldn't ask for more for the price.
There were a few things I would have tweaked, but I still would not rate the hotel any less than perfect despite these minor flaws. I was a housekeeper at a 5 star hotel for a long period of time, so perhaps I notice things that others wouldn't.
The outside if the building, and perhaps the neighborhood in general, might be a deterrent at first, but do consider staying here. The rooms themself are beautiful by comparison, and are pleasant enough for a few nights stay. Only two things I would change would be to change the position of the TV in the rooms (off center of the bed), and change the lights in the bathroom (the main light was motion but not occupancy sensing, so would shut itself off after a few moments of being on the toilet.)
Clean rooms but lacking. Bathroom towels were tiny, no hand towels, and no towel rack. Tv mount is awkward, should tilt so you can view better from the bed. Microwave had broken buttons. Fridge was brand new. Very clean otherwise, just could be better with some minor changes. Everything was clean and tidy. Can be kinda noisy based on room location. Ours was at the bottom of the stairs and we could hear people coming in and out. Also woke to the cleaning staff letting a metal gate slam shut over and over again right outside our window.
Bottom line, I thought we had found a great deal in Chicago, but it was one of the worst service experiences we'd ever had.
Very close to multiple bus stops and only 30-40 min from Wrigley and the loop. Felt safe, staff was pretty good - friendly but not anything memorable.
Rodeway Inn Chicago Evanston is a US Lodging based in Chicago, Illinois. Rodeway Inn Chicago Evanston is located at 6155 N Jersey Ave, Chicago, IL 60659, USA.
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