Two weeks later i discovered not only had my first account never been closed, but that she had opened another credit account in a misspelling of my name.
I've been trying to get this resolved for many months, and every customer service rep tells me that they just can apologize and do nothing. I have an unnecessary line of credit that was in the wrong name.
We had 2 customs done for a wedding and Lynn helped us. The custom wasn't an exact match and Lynn fixed the problem immediately. Overall a great experience and will be back again!
Don't waste your time here.
I bought my diamond from a third party, and worked with Lynn at Kay's to find the right setting. She and others were very helpful throughout the whole process and genuinely good people that cared about the quality of the end product. Lynn was patient with me and all my questions about the setting procedure, warranties, craftsmanship, and offered great advice for the ring. She wasn't trying to make a quick sale and I would recommend contacting her for future purchases.
Arrived and was not acknowledged for over 10 minutes. Then I was told I had to wait 15 to 20 minutes when all I wanted was to drop off my ring for cleaning and inspection.
Bought my wife's engagement ring here. She was looking for something a little different (NOT a diamond, but a sapphire) and the girl at the counter helped me through the whole thing. It was TERRIFYING but she was overwhelmingly calm and helpful. They'll do complimentary cleanings for my wife too whenever needed!! Highly recommend.
A few months ago I walked in , with my actual kay credit card and the associate insisted that it was cancelled. I could've walked away, but the item I had been looking at was in this location,and only this one. Wanting an item, she told me it would be "no sweat" to get things moving. She took down all of my info, and then opened a new card for me.
Considering buying at this location? FIgured it's close to everything else , so it's easy right? The staff at this location seems to care less about what they can do for you, and more about how many credit cards they can get in a month.
Kay Jewelers is a US Jewelry Store based in Chicago, Illinois. Kay Jewelers is located at 1001 W. North Ave., Unit G/H, Chicago, IL 60622, USA.
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