Two weeks after 10 days before our payment due date they sent us a new mail with recalculated premium of $100.00. When I called the lady said that I need to fax or mail them a cancellation form if I no longer would like to be with them, and that her manager wasn't at work @9:00 am yet.
I have been with Urban shop ever since I moved to the Chicago area. Every year I shop other companies to see if I'm getting the best rate, and every year Urban is the best. Their customer service has always been outstanding even when I have had issues.
They quoted us a number and sent us a detailed bill.
I have been with Urban Insurance Agency for many years. Most of my experiences have been pleasant. We must remember that they are people just like we are and although we expect them to be perfect all of the time, they are not and that is not realistic to expect that. With that being said I would recommend them to anyone looking for good quality insurance.
I am very frustrated by my experience with Urban Insurance Agency! On back to back days I have been told both that I have an unpaid balance, and then told that I am "paid in full." I then received a notice of cancellation, but then have had emails sent to their general account that have never been responded to. In addition, they do not have a voicemail, so between that and their lack of response to emails, if one has a job that doesn't allow calls during business hours, it is IMPOSSIBLE to communicate with them. I have been in a nearly month-long back and forth that is still unresolved. Urban Insurance Agency, if you get this message, PLEASE give me a call and respond to my emails.
I have never seen anything like that in my life.
Sharon has always been there to answer any questions or concerns i have and i almost feel like she is family because she took the time to know me which makes me feels special every-time i call.
I just called this location for an inquiry about their auto insurance. The lady just answered the phone so nasty! Put me on hold and hung up. I called back in hopes that was a mistake and she answered again nasty and yelled at me! when I asked if she hung up because I HEARD the phone slam! I told her never mind because she's rude
Then she hung up on me, then I called again, I asked to send me the form she said "ok" and hung up again. Still no form. Do not waste your time guys. A company like that would be easy to refuse your coverage when needed!
Urban Insurance Agency is a US Insurance Agency based in Chicago, Illinois. Urban Insurance Agency is located at 800 W Huron St #301, Chicago, IL 60642, USA.
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