This review is specifically for the ridiculously tragic shoe department. Was in Chicago on a long layover and realized I needed some comfy walking shoes. Knew which ones I wanted, and checked Macy's online to make sure they had them. Got to the store and it was 1. In total disarray. 2. Found my shoe, tried it on and it fit! 3. No salespeople were on the floor, only at the register. 4. Told them I wanted to purchase in size 8. Waited 5 minutes while they went to find the shoes. Meanwhile a huge group of women crowd the register to get shoes to try on because there's NO ONE on the floor. Understaffed/poorly managed. 5. They give me the box and it's empty! Said the last size 8 is the floor sample. I said, well there's nothing in the box. So they told me *I* would have to check the floor for the other sample. I said I would prefer to not buy a scuffed $95 shoe, and asked for a discount. They said the best they could do was 10% off. Never found the other sample shoe and left. Most ridiculous customer service experience I've ever had. This is one reason department stores are dying.
Went to the watch department to buy a watch. The lady who helped me out was very nice. She was patient with me while I asked her numerous questions. I wasn't quite positive if the watch I was purchasing was the one that I wanted. She said that if I turned out not to be happy with my purchase, I could come back later and return the watch. She fitted me, and all was good. However, I did decide I wanted a different watch. When I came back, the nice young lady was not there to assist me. Instead, someone named Eddy was there, and he very rudely told me that because the watch had been adjusted, it could not be returned. He was not helpful in the slightest. I asked for a manager and he refused to get me one and he just said that no matter who I talk to, they are all going to say the same thing, that the watch cannot be returned. Eddy was so rude, I'm tempted to never shop at Macy's again! I left very disappointed. I returned and someone finally got me a manager. David also told us that the watch could not be returned. The only thing he did was write down the information from the receipt so that he could reprimand the young lady who misinformed us that the watch could be returned. Which, I feel bad about because she was so nice, she only made a mistake. It just seems ludicrous that nothing could be done to help me out! Now I'm without the money that I spent on the watch, and stuck with a watch I do not like. In fact, I like the watch even less now because it is tainted with the memory of how rude Eddy was to me.
It's very telling that every reviewer has given an abysmal rating in the last five months except for the Make a Wish representative- so the message Macy's is sending us is that unless you are a national organization that can actually affect their bottom line, they're not going to spend much time or effort on customer service. Thank goodness I only came in for a gift card and left before purchasing one. I'm indeed in agreement with the reviewer that this is the reason department stores are closing.
Their woman's shoe department is a complete mess. No one even acknowledged me as I stood directly in front of the register waiting for someone to help me. There were 4 associates behind the counter and not one of them said a word to me. Then when I finally found someone to ask they just said I'll be back with you and never came back to help. Rude. Won't be back.
Rude and horrible customer service. Just go to the other one and save yourself the waste of time. Rude and neglectful "salespeople" on the floor. Literally ignored, even when I asked a question I got a rude response. I was with someone visiting from out of town and was embarrassed. We went to the other Macy's and the service was exceptional and spent a couple hundred. Never again going to this store
Macy S is a US Department Store based in Chicago, Illinois. Macy S is located at 835 N Michigan Ave, Chicago, IL 60611, USA.
Please contact with Macy S using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Macy S opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Chicago