Needless to say, I was unwilling to go back to the board and request DOUBLE the funds for the job. Although I briefly considered litigation, who wants to force a company to work for 1/2 what they think the job is worth? We'd end up getting a bad product. So, I asked for our deposit back (which he promptly returned) and we parted ways.
Because we had additional work to do on our parapet wall before the cornice could be re-clad, we had a delay of approx. 6-9 months. During that time, I needed to have a few things clarified in our contract. Tom was on vacation, then his assistant was on vacation, all the while assuring me that he just needed time "to go over a few of the details" but that things (prices) shouldn't change much. Months passed with little or no communication.
Top quality.
When I finally did reach him on his cell, he explained that the original salesperson must have "made a mistake" and that the cost of the job would be closer to $50,000 rather than $28,000. Excuse me, but he's the president of the company. He visited the job site. It's HIS responsibility to correctly estimate a job.
I have no doubt that Jones & Cleary does excellent work for their LARGE customers. However, the service and communication we received as a small association was horrendous.
I am the condo board president for a 19-unit association. Our sheet metal cornice had been patched over time and needed additional repairs. I met with their sales rep who spent nearly an hour taking detailed measurements. Then I waited for weeks for an estimate. I called numerous times and no reply back. I finally reached the president, Tom Cleary. He came out and met with me and after several more weeks prepared an estimate for approx. $28,000 that our board approved. We sent in a $5000 deposit.
Jones Cleary Roofing is a US Roofing Contractor based in Chicago, Illinois. Jones Cleary Roofing is located at 6838 S South Chicago Ave, Chicago, IL 60637, USA.
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